QD & Co. · Legal
Refund & Cancellation Policy
Last updated 2026-08-13 · Applies to https://qdnco.com
This policy covers fees paid to QD Prints LLP, trading as QD & Co.. Where a signed engagement agreement says something different, that agreement prevails.
Fees are invoiced by QD Prints LLP. QD Prints LLP is not currently registered for GST, so no GST is charged on our fees. Media spend billed to you directly by Meta or Google carries its own tax treatment, set by those platforms.
1. The Phase 0 call is free
The initial Phase 0 conversation costs nothing and commits you to nothing. No payment is taken before a scope and a fee are agreed in writing.
2. Fees are for work performed, not for outcomes
Retainer fees pay for strategy, research, campaign build, creative direction, media management and reporting — the work itself. Because marketing outcomes depend on factors outside our control (see the Disclaimer), fees are not refundable on the basis that a campaign did not reach a particular result, unless a specific performance term is written into the engagement agreement.
3. Media spend is not our fee
Money paid to Meta, Google or any other platform is your media budget, billed by that platform. It is separate from our fee. Once spent it cannot be recovered by us. Where we hold media budget on your behalf, any unspent balance is returned in full within 14 working days of the engagement ending.
4. Cancelling a retainer
- Notice: either party may end a monthly retainer with 30 days' written notice.
- The notice month: payable in full — the work continues through it, including an orderly handover.
- Cancelling before work starts: if you cancel in writing before onboarding begins, any advance is refunded in full less costs already committed on your instruction.
- Cancelling mid-month: the current month is not pro-rated, because research and campaign build are front-loaded rather than spread evenly.
5. Per-qualified-lead engagements
Where the engagement is priced per qualified lead, you are invoiced only for leads that meet the qualification criteria agreed in writing before the campaign starts. A lead that fails those criteria is not billable. Disputes over qualification must be raised within 7 days of the invoice, with the reason; we review the record and credit anything wrongly billed.
6. What we hand over on exit
On termination, once outstanding invoices are cleared, you receive the campaign assets, the creative produced for you, the research outputs, and administrative access to any ad account or CRM configuration we built for you. We do not hold accounts hostage.
7. Late payment
Invoices are payable within the period stated on the invoice. We may pause delivery on overdue accounts after written notice. Paused work resumes once the account is settled.
8. How to raise a refund request
Email vsaikavshik2004@gmail.com with the invoice reference and the reason. We acknowledge within 3 working days and resolve within 15 working days. Approved refunds are returned by the original payment method.